Live2help is the Feature rich Live Chat Software tool to provide live help on your website at affordable price. Provide Live Support for your clients to achieve greater customer satisfaction at the lowest cost possible.
Visitor Monitoring
Administrator can monitor the visitor status in a real time basis. The status of the visitor will be updated automatically. The administrator can take necessary action accordingly.
Chat conference
This facility enables the operator to have a conference between the visitor and another operator. This will help in providing accurate information.
Proactive Chat
The operator can initiate the chat by requesting the visitor. This will create the healthy environment for the visitor to stay there and buy from you.
Canned Response
Operators can create and store as many responses as possible so that they can select and provide them to the visitors in a speedy fashion.
Chat History
Operators can pick the chat history of any particular visitor if any as a reference to see and chat with him/her accordingly.
Email Signature
The operator can embed the live chat icon in all the outgoing mails so that the customer can call for the assistance directly from their mailboxes.
Survey
Pre chat survey
Before a chat session, the visitor will be asked to fill in a form in order to collect his/her personnel information. A customizable template is provided so that the administrator can add the required fields.
Post chat survey
After the chat is completed, the customer will be asked to fill in a form to collect feedback about the services offered. A customizable template is provided so that the administrator can add the required fields. This will help in improving the quality of the service as well as the loyalty of the customer.
Spell Check
The operators can check the spelling of their scripts during a conversation to avoid typographical errors.
Missed chat alert
live2help captures all the chat requested for various reasons and those are automatically saved in to the database for future retrieval so that the operators can view all the missed chats and can revert back on the possible modes. This can be used as a control tool also to make sure that all the chat requests are handled by the operators.